UK Claim Lawyers may decline to consider a complaint that is made more than six months after the Complainant became aware of the cause of the complaint.
Reference to the Claims Management Regulator or the Legal Ombudsman
At the point of response or in event that the complaint is not resolved within the eight week period stated above the Complainant is entitled to refer the complaint to the Claims Management Regulator (where the complaint relates to regulated claims management activities) or the Legal Ombudsman (where the complaint relates to service).
The Claims Management Regulator can be contacted at:
Claims Management Regulation
Monitoring and Compliance Unit
57-60 High Street
Burton on Trent
The Legal Ombudsman Service can be contacted via their website http://legalombudsman.org.uk or by calling 0300 555 0333. Please note a complainant has six months from the date of the final response and/or expiry of the eight week period to raise a complaint with the Legal Ombudsman service.